Important Fraud Protection Notice

Important Fraud Protection Notice

Do not disclose your PIN number to any third party. Note that we never ask for your full PIN number in order to log into our website https://elevatecu.ie/ or in any communications with us

Phishing is a type of fraudulent activity carried out by cyber criminals who send disguised e-mails or make phone calls or texts to people or organisations purporting to be from familiar or reputable sources to encourage the recipient to click on links to malicious websites, to transfer or pay money or to disclose sensitive information such as account details, account PIN numbers or passwords or credit card information.

Be vigilant in relation to any unsolicited communications or attempts to convince you that a call is from persons claiming to act on our behalf (or on behalf of any other financial institution or any official or State body) in an effort to trick you into disclosing information in response. Be suspicious and do not be tricked, even if the caller knows some of your details such as your name and address, account number or date of birth. Do not disclose any information in response to an unsolicited communication when asked for personal data such as passwords, usernames, PIN numbers or banking information and do not click on any links or open any attachments from these communications. If you are in any doubt about a communication purporting to be from Elevate Credit Union, do not respond. You should hang up and contact us directly to confirm the authenticity of the communication using the below contact details (which are also available on our website https://elevatecu.ie/ (and not the details the caller or sender used or provided when contacting you).

The National Cyber Security Centre (NCSC) and An Garda Síochána and the Banking and Payments Federation of Ireland have published guidance to educate the public about how to protect yourself from fraud which are available on the Fraud Smart website (www.fraudsmart.ie ) and on the NCSC website at www.ncsc.gov.ie/pdfs/NCSC_Quick_Guide_Phishing.pdf.

The above advice and guidance should be followed by all individuals in any event as a matter of good practice and caution to protect yourself from fraud.